Commissions and product refund and return policy:
NO REFUNDS. Payment of 50% to secure art commissions are due up front. Balance due upon completion of artwork prior to delivery or shipping. Artist reserves the right to complete the commission within a reasonable estimated timeline. There are no returns/REFUND on commissioned artwork.
Non-commissioned artwork may be returned for exchange only with Samantha YeVohn Brown/Mountain Maiden Studio within 3 days of purchase in the condition it was received and from a non smoking home pet free home. No returns or exchanges on discounted or sale artwork. Shipping at the cost to the purchaser. If you have any questions feel free to contact me with this link.
A WISE MAN ONCE SAID “The reason I take this approach is to protect myself. Let’s look at an example of something that happened to an artist friend of mine. Someone purchased quite a few pieces of work from this artist and later wanted to return them ALL for a refund. After some investigation on the artist’s part, it was determined that she purchased the pieces for a large party she was having for some dignitaries and wanted to make her house look great for the party. After the party, she wanted to return everything for a refund. It’s the same as the person who buys clothing for a fancy party, then returns the item after wearing it to the party.” I personally think he had a very good way of putting the situation into perspective. When you buy from an artist… you are buying the time they give completing the project, not necessarily the product. I place a price on the time and energy I put into a peice. I am and will continue to be grateful toward anyone willing to pay for it. LINK (quote reference)